Up to 71% of eligible false alarm demand reduced.
Significant operator capacity released.
Hundreds of thousands of pounds in workforce efficiency unlocked in services of scale.
Less Noise. More Focus. Better Care.
Alarm Receiving Centres are under pressure from more devices, more alerts, and more avoidable demand.
Every false alarm competes with a real emergency. So we changed the model.
Alcove’s AI-intelligent triage sits inside live monitoring and safely filters clear false alarms before they reach an Operator.
If there’s any uncertainty, it escalates instantly.
Human judgement always leads.
Safety always comes first.
The Impact
Less Noise. More Focus. Better Care.
Alcove is redefining what an ARC can be.
This isn’t about cutting staff.
It’s about freeing them.
Free to respond faster.
Free to focus on complex cases.
Free to deliver proactive, preventative care.
Smarter demand management.
Stronger resilience.
Human-led care, enhanced by intelligent technology.
The AI-Enabled Alarm Receiving Centre from Alcove
Seamless Intergration
Human Touch When It Matters Most
AI-Driven Insights
Smart Monitoring
99.8%
of calls
answered within
180 seconds
Over 500 device
integrations
across all major
TEC suppliers
Fully TSA QSF
accredited
and audited
AI-powered reporting
and predictive
risk insights
Clinically
-led,
outcomes-focused,
and data-driven
98.2%
of calls
answered
within 60 seconds
Monitoring
The Future Of
CallConnect247™ is Alcove’s next-generation Alarm Receiving Centre (ARC) — delivering 24/7 real-time monitoring and proactive response, powered by our ALICE Intelligent Care Engine.
We combine human compassion with artificial intelligence to keep people safer, for longer, in their own homes.
CallConnect247 is not just a call centre — it’s a smarter, interoperable, and proactive digital safety net for local authorities, housing providers and care partners.
How It Works
Every alert or trigger
is captured through UMOx – our equipment-neutral monitoring platform – and analysed through ALICE.
Our operators see the full picture: device data, call history, risk scores and personal notes, allowing faster, more informed decisions.
ALICE detects patterns
and predicts risk
– highlighting changes
in behaviour or increased call frequency that may indicate declining wellbeing.
Commissioners receive automated reports with recommendations for preventative intervention and service improvement.
All emergency calls are handled by highly trained ARC operators using personalised response protocols and TSA
decision tools.
We listen for clues others miss — background noise, tone of voice, signs of distress — to deliver compassionate, context-aware support.
Data flows directly to the ALICE Data Lake for joined-up reporting with Virtual Care services and other community partners.
No silos, no missed interventions — just
one connected picture
of care.
Beyond Response:
A Preventative ARC
Releasing capacity is only the beginning. With avoidable demand reduced, our ARC teams have more time to look forward, not just react in the moment.
We use data trends, activation patterns and behavioural signals to identify early signs of risk. A change in routine. Increased alerts. Reduced interaction. Small signals that often precede bigger events.
That insight allows timely reassurance calls, wellbeing checks and early intervention, supporting independence and reducing crisis escalation.
This is a shift from event-driven monitoring to insight-led support.
Understanding them.
Acting sooner.
An ARC that prevents, not just responds.
Not just answering alarms:
The only ARC in the UK co-developed with the TSA to define future standards for AI in alarm monitoring.
Connects with 500+ devices using open protocols— from wearables to IoT sensors and home hubs. Working in partnership with Enovation, and Alcove’s in-house Automation and Technical Development team to create a data-led, integrated ARC.
Predictive risk modelling identifies individuals who may need extra support before a crisis occurs.
Automation handles routine checks (e.g. battery tests and equipment reviews), freeing our teams to focus on real care and reassurance calls.
AI-generated dashboards show call volumes,
response times and service outcomes — evidence for commissioners and partners alike.
Pair our ARC with Alcove’s award-winning Virtual Care Service to create a seamless 24/7 wraparound solution.
-
Shared data and escalation pathways for joined -up support.
-
Dynamic AI Risk Profiles to prioritise interventions.
-
One-touch Video Carephone acts as both alarm and virtual care device.
-
Clinical oversight and continuous staff training ensure consistent quality.
Together they deliver measurable cost savings and better quality of life for service users.
Why CallConnect247
Stands Out
Combining
CallConnect247
With
Virtual
Care
£5m
in savings delivered
through Virtual Care integration
Reognised
by the TSA for Innovation at Scale (ITEC 2025), Innovation & Data Driven Impact (ITEC 2026)
Trusted
by local authorities nationwide
Real Results
98.2%
of calls answered within a minute
Who We Support
Local Authorities & Commissioners
Scalable and reportable services
that demonstrate real outcomes
and savings.
Housing & Community Providers
Keep residents safe and connected with future-proof TEC integration.
Health & Care Partners
Enable early intervention through shared data and automated alerts.
Private Customers
Affordable, independence-enhancing monitoring packages
for peace of mind 24/7.